“My job is to help my team do their jobs better.”
By establishing and monitoring targets, you can give your employees real-time input on performance while motivating them to achieve more.
InsightPro helps supervisors monitor employee activity, issue management, and survey results to ensure stellar performance and outstanding customer service.
With the controls you need
at your finger tips
The Visibility to Manage Your Team
ISSUE MAPS & SURVEYS
- All Work Orders
- Available Employee Techs
- Available 3rd Party Techs
- Customer Satisfaction Scores
GENERAL REPORTS
- Work Orders
- Overall Volume
- Shipping/Mailing
INTERACTIVE DASHBOARD
- Agent-Specific Dashboard
- Work Claims by Status
- Alerts and Timers
- Inactive List
DETAILED CUSTOMER INFORMATION
- Online Form Submission
- All Customer Data in One Place
- Simplified Claims Management
